General
Questions
How
does PrestoSell differ from a traditional shopping cart system?
How
much does PrestoSell really cost?
Is
hosting included with the monthly fee?
How
many items can I include on one order form?
Can
I change my order form and item listings?
Can
I create multiple order forms?
How
can I customize the look of my order form?
What
is a "demo order form"?
Processing
Orders
How
does PrestoSell work with my existing web site?
How
do I receive order information?
Does
PrestoSell store my order information for me?
Can
PrestoSell capture additional information (such as size, color,
etc.) that I need from each of my customers?
Can
I download my order information to a spreadsheet or file?
Processing
Payments
How
do I collect payments from my customers?
I
want to accept credit cards online, what do I need to do?
I
already have a credit card merchant account, can I use it with
PrestoSell?
How
can I integrate my existing credit card merchant account to
PrestoSell for real-time, online transactions?
Features
What
features does your online order form service provide?
Can
a volume pricing schedule be setup for large orders made by my
customers?
Can
sales tax be added to each order?
Can
shipping and handling fees be added to each order?
How
does PrestoSell calculate precise shipping fees for UPS and/or USPS?
Can
I setup multiple "promotion codes" to extend discounts to
certain customers?
How
can I customize the look of my order form?
Can
PrestoSell capture additional information (such as size, color,
etc.) that I need from each of my customers?
I
have dozens of items to sell. How can I use PrestoSell?
I
don't have an existing web site. How can I sell online?
Can
I download my order information to a spreadsheet or file?
Security/Privacy
Is
PrestoSell secure?
Is
my customers' order information kept private?
Billing
Information
How
much does PrestoSell really cost?
How
does PrestoSell bill me?
Can
I try PrestoSell before I purchase it?
Have
a different question? Contact
us.
General
Questions
What
is PrestoSell?
PrestoSell is a
secure online order form and order management system.
PrestoSell allows you to easily setup and maintain a secure
online order form without any programming knowledge.
You simply link your hosted PrestoSell order form to your web
site or e-mail campaign to sell your goods and/or services over the
web. PrestoSell's order
management system securely captures and stores your customers' order
information for you. Back
to top.
How
does PrestoSell differ from a traditional shopping cart system?
The biggest
difference is the ease-of-use for both you and your customers.
Unlike shopping cart systems, PrestoSell uses a traditional
order form approach in capturing your orders. This makes it easier
for your customers to place an order and easier for you to setup and
maintain your order form. Back
to top.
How
much does PrestoSell really cost?
PrestoSell costs
just $9.95 per month. PrestoSell
is a month-to-month service, so you can cancel at anytime.
There are no setup fees, transaction fees or revenue sharing
of any kind. There are
no limits to the number of visitors your order form receives, or the
number of sales transactions you have.
You can modify your order form and items listings as often as
you need. Back
to top.
Is
hosting included with the monthly fee?
Yes.
PrestoSell hosts your online order form, a secure checkout
area and order management system to capture and store your
customers' order information. You
simply enter information and upload images of your products/services
for sale directly into your PrestoSell account.
PrestoSell builds your order form and hosts everything for
you. Back
to top.
How
many items can I include on one order form?
Technically, you
can offer as many items on a single order form as you wish.
However, PrestoSell isn't designed to offer dozens of items
from a single order form as it becomes awkward for your customers to
use.
If you have
dozens of products for sale, you might be better suited using our
"PrestoStore" service. PrestoStore allows you to setup and maintain an online
catalog of your products for sale.
You can list and categorize an unlimited number of products
online using PrestoStore.
PrestoStore
provides you with a full-featured, hosted product catalog:
- Complete
store hosting included (multiple images, descriptions, etc.)
- Fully
searchable shopping cart with secure checkout included
- Link
to any existing web site or have PrestoStore "stand
alone" as a web store
Click
here for more information on PrestoStore.
Back
to top.
Can
I change my order form and item listings?
Yes - and we
encourage that you do. Our PrestoSell system allows you to
update your order form and item listing information at anytime, as
often as you need. You can change pricing, add or remove
items, modify shipping and handling – any element that needs
changing. PrestoSell is designed to evolve as your business
does. Back
to top.
Can
I create multiple order forms?
Yes.
Once you purchase your initial order form, our system allows
you to create as many additional order forms in your account that
you need for an additional $5.00 each per month.
Each order form can list different items, can be used for
different promotional campaigns or even separate business
initiatives. All the
order information from all your order forms is conveniently stored
in your single PrestoSell account.
Back
to top.
How
can I customize the look of my order form?
PrestoSell allows
you to customize your order form to match the style of your web
site. In addition to
uploading your logo and other images to represent each of your
listed items, you can customize the font type and add color to your
order form to exactly match the style of your web site.
You can also customize your order "thank you"
message and communicate additional ordering information by adding
"informational links" that appear at the bottom of each
ordering screen. Back
to top.
What
is a "demo order form"?
Creating a
"demo order form" is a no-obligation, introduction to our
service. Once you purchase your demo order form, you are given
a username, password and full access to our system so you can:
- Make
all the modifications you need to your order form
- Upload
product images, add your logo, change your order form's colors
and fonts, etc.
- Add,
update or remove offering listings as often as you need
- Create
advanced pricing and shipping rate schedules
- Much
more...
Most importantly,
purchasing your demo order form publishes it to the Internet so
PrestoSell can begin processing and storing your online orders.
Click
here to demo PrestoSell with no obligation to buy.
Back
to top.
Processing
Orders
How
does PrestoSell work with my existing web site?
PrestoSell is
compatible with any web site. Once
you purchase and activate your demo order form, you are given a
single link to it. Simply
place this link on your web site wherever you want your customers to
make a purchase. When
your customers click this link at your web site, they are sent to
our secure servers for the duration of the ordering process.
Once the ordering process is complete, we send your customers
back to your web site. Back
to top.
How
do I receive order information?
Each time an
order is captured, you and your customers are sent an e-mail
confirming the order. You
can login to your account at PrestoSell at anytime to securely and
privately retrieve complete order information.
Back
to top.
Does
PrestoSell store my order information for me?
Yes, once you
establish your PrestoSell account, you are given a username and
password so you can privately view your order information at anytime
and as often as needed. Your
order information is stored in our system for one full year past
each order's capture date. Back
to top.
Can
PrestoSell capture additional information (such as size, color,
etc.) that I need from each of my customers?
PrestoSell allows
you to establish any number of "additional information
fields" that are posed to your customers based on the items
they are about to purchase. These
fields allow you to capture and store the additional information
that you need to fulfill each order (examples: "Size",
"Color", "How did you hear about us", etc.).
You can establish
long or short "fill in the blank" style fields or have
your customers select their answer from a "dropdown" style
field.
Click
here for an example of "additional information fields".
Back
to top.
Can
I download my order information to a spreadsheet or file?
Yes, PrestoSell
allows you to download your order data to a "comma delimited
file". This file
type can be easily uploaded to any spreadsheet software, database
program - even most word processing programs.
Back
to top.
Processing
Payments
How
do I collect payments from my customers?
You are
ultimately responsible for collecting payments from your customers,
but PrestoSell supports most options depending on what your business
accepts. PrestoSell can securely capture your customer payment
information made by credit/debit cards, mailed checks and/or money
orders, electronic checking debits, or PayPal. If you
currently accept credit cards using a credit card merchant account,
PrestoSell can be used with your existing merchant account at no
additional fee.
Click
here for more information on processing payments with PrestoSell.
Back
to top.
I
want to accept credit cards online, what do I need to do?
A "credit
card merchant account" is required to process payments made by
credit/debit card. You
can choose to apply for a new credit card merchant account through
PrestoSell when you purchase our service.
By obtaining your merchant account through PrestoSell, we do
all the technical work of integrating your new merchant account to
PrestoSell. This way,
your customers' credit/debit cards are automatically charged in
real-time, online.
Click
here for more information on obtaining a new merchant account.
Back
to top.
I
already have a credit card merchant account, can I use it with
PrestoSell?
Yes.
PrestoSell can capture and store your customers' credit card
information securely so you can bill your customers' credit cards
offline using your existing merchant account's terminal. Back
to top.
How
can I integrate my existing credit card merchant account to
PrestoSell for real-time, online transactions?
You can use any
merchant account with PrestoSell in "offline mode" (see
above), however if you want transactions to be automatically sent to
your merchant account by PrestoSell in real-time, an "Internet
payment gateway" must be installed on your existing merchant
account. PrestoSell
supports several of the major Internet payment gateways at no
additional fee.
Click
here for a list of PrestoSell supported Internet payment gateways.
If your
existing merchant account does not have a supported Internet
payment gateway installed, you have three options:
-
Use your
existing merchant account with PrestoSell in "offline
mode" (see above).
-
Contact your
merchant account provider and have them add one of the supported
payment gateways.
-
Obtain a new, certified merchant account.
Back
to top.
Features
What
features does your online order form service provide?
Click
here for a complete list of PrestoSell's standard features.
Back
to top.
Can
a volume pricing schedule be setup for large orders made by my
customers?
Yes, you can
setup a separate "volume pricing schedule" for each item
you sell. This way, you
can charge less per item if your customer orders a larger quantity.
Back
to top.
Can
sales tax be added to each order?
Yes, PrestoSell
allows you to setup sales tax for any number of
"deliver-to" states that you need. Back
to top.
Can
shipping and handling fees be added to each order?
Yes, PrestoSell
allows you to setup shipping and handling fees by product ordered,
quantity ordered, by order dollar total, by order total weight
and/or by custom delivery method.
In addition, PrestoSell can be configured to calculate
precise UPS and USPS shipping rates.
Back
to top.
How
does PrestoSell calculate precise shipping fees for UPS and/or USPS?
PrestoSell can
automatically calculate precise UPS or USPS shipping fees based on
each order's total weight and shipping destination.
This is done by communicating with the UPS and USPS web sites
electronically, each time an order is made from your order form.
This ensures the most up-to-date rates will be calculated.
Back
to top.
Can
I setup multiple "promotion codes" to extend discounts to
certain customers?
Yes, PrestoSell
allows you to create an unlimited number of "promotion
codes" that apply either a percent or flat dollar discount to
an order subtotal. You
can communicate these codes to certain customers to extend a
discount to them. Back
to top.
How
can I customize the look of my order form?
PrestoSell allows
you to customize your order form to match the style of your web
site. In addition to
uploading your logo and other images to represent each of your
listed items, you can customize the font type and add color to your
order form to exactly match the style of your web site.
You can also customize your order "thank you"
message and communicate additional ordering information by adding
"informational links" that appear at the bottom of each
ordering screen. Back
to top.
Can
PrestoSell capture additional information (such as size, color,
etc.) that I need from each of my customers?
PrestoSell allows
you to establish any number of "additional information
fields" that are posed to your customers based on the items
they are about to purchase. These
fields allow you to capture and store the additional information
that you need to fulfill each order (examples: "Size",
"Color", "How did you hear about us", etc.).
You can establish
long or short "fill in the blank" style fields or have
your customers select their answer from a "dropdown" style
field.
Click
here for an example of "additional information fields".
Back
to top.
I
have dozens of items to sell. How can I use PrestoSell?
Technically, you
can offer as many items on a single order form as you wish.
However, PrestoSell isn't designed to offer dozens of items
from a single order form as it becomes awkward for your customers to
use.
If you have
dozens of products for sale, you might be better suited using our
"PrestoStore" service. PrestoStore allows you to setup and maintain an online
catalog of your products for sale.
You can list and categorize an unlimited number of products
online using PrestoStore.
PrestoStore
provides you with a full-featured, hosted product catalog:
- Complete
store hosting included (multiple images, descriptions, etc.)
- Fully
searchable shopping cart with secure checkout included
- Link
to any existing web site or have PrestoStore "stand
alone" as a web store
Click
here for more information on PrestoStore.
Back
to top.
I
don't have an existing web site. How can I sell online?
PrestoSell is
designed for use with an existing web site.
If you don't currently have a web site, you'd be better
suited using our "PrestoStore" service.
PrestoStore allows you to setup and maintain a published web
store of your products for sale. You can list and categorize an unlimited number of products
online using PrestoStore.
PrestoStore
provides you with a full-featured, hosted web store:
- Complete
store hosting included (multiple images, descriptions, etc.)
- Fully
searchable shopping cart with secure checkout included
- All
hosting provided at a domain name (www.yourdomain.com) of your
choice
Click
here for more information on PrestoStore.
Back
to top.
Can
I download my order information to a spreadsheet or file?
Yes, PrestoSell
allows you to download your order data to a "comma delimited
file". This file
type can be easily uploaded to any spreadsheet software, database
program - even most word processing programs.
Back
to top.
Security/Privacy
Is
PrestoSell secure?
Absolutely. We
take Internet security and data privacy very seriously as it is a
cornerstone of our business. We can assure you that all information
captured and stored on our servers is safe, secure and accessible
only by you.
PrestoSell
securely captures and stores your customer and order information
using the safest Internet technology available: SSL - Secure Socket
Layer. The SSL protocol is the web standard for encrypting
communications between users and web sites. Data sent via a SSL
connection is protected by "encryption", a mechanism that
prevents eavesdropping and tampering with any transmitted data. SSL
provides businesses and consumers with the confidence that private
data sent to a website, such as credit card numbers, are kept
confidential.
By using a
PrestoSell order form, you can be assured that your customer
information is kept safe. Your customers will see your order form
automatically switch to a secure SSL connection after they select
offerings from the initial screen and click "Continue".
Your customers' browsers will display the secure connection
"lock" and depending on the settings in their browsers
they may see a message box that states "You are entering a
secure connection."
Likewise, when
you log into the PrestoSell system to retrieve order information,
your browser will establish a secure connection with our server. You
must login to our system using your username and password, defined
and controlled only by you. All customer and order information that
you view in PrestoSell will be completely secure from interception
or unauthorized access.
Finally, we
incorporate the latest technologies in IDS (Intrusion Detection
System) to monitor and protect our networks against malicious
attacks and viruses. In addition, our shared hosting servers are
protected behind internal firewalls and monitoring software.
Back to top.
Is
my customers' order information kept private?
Absolutely.
We treat all the information that PrestoSell captures as
property of our clients. We do not use any individual
identifiable information captured and stored for our clients
using PrestoSell in anyway. This is a serious issue for
us - we would never want to erode our relationship with you by
selling or using what we consider to be your property.
Back to top.
Billing
Information
How
much does PrestoSell really cost?
PrestoSell costs
just $9.95 per month. PrestoSell
is a month-to-month service, so you can cancel at anytime.
There are no setup fees, transaction fees or revenue sharing
of any kind. There are
no limits to the number of visitors your order form receives, or the
number of sales transactions you have.
You can modify your order form and items listings as often as
you need. Back
to top.
How
does PrestoSell bill me?
If you choose to
subscribe to PrestoSell on a monthly basis, your monthly fee is
automatically billed to your credit/debit card each month on the
anniversary of your start date, until you cancel.
You can cancel at anytime prior to your next month's bill
date and you will no longer be billed.
If you choose to
subscribe to PrestoSell on a yearly basis, you are billed for an
entire year up-front (at a discount).
In a year's time, you'll be contacted with an option to
continue PrestoSell on a monthly or yearly basis.
Back
to top.
Can
I try PrestoSell before I purchase it?
We've created an
expanded area on our "Features" page where you can take a
full tour of our system.
Click
here for a complete list of PrestoSell's standard features.
In addition, you
can create a "Demo Order Form" at no cost or obligation to
see how our service works.
Click
here to demo PrestoSell with no obligation to buy.
Remember,
PrestoSell can be purchased on a month-to-month basis.
This way, you get full access to PrestoSell for just $9.95
per month and can cancel at anytime.
Back
to top.
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